Briarcliff Pet Resort

Medical neglect and injury

“We learned that her paw had been sliced open on something... the paperwork I signed clearly states that if a pet is injured, the facility will seek veterinary care... rather than having my injured cat removed from care.”

Medication administration failure

“When I picked him up, I realized he was given his medicine only once [out of five days].”

Severe hygiene/neglect

“Once she came out she looked as if they just left her in the cage with no attention she was scared and covered in poop !!”

Difficulty reaching staff/Phone responsiveness(5 mentions)

“Getting ahold of them will be your first bad experience! I can't tell you how many times I had to call.”

Staff shortages and restrictive hours(4 mentions)

“There are obvious staff shortages here, which seem to be confirmed by their, inconvenient operating hours and odd closure days.”

Breed restrictions/Policy changes(2 mentions)

“I was informed that the owner no longer accepts Italian mastiffs at the kennel.”