Brickyard Kennel, iPawd, inc.

Dog injured while in facility care (puncture wound, bloody paws, cuts)

“I noticed she had a large scab that was oozing a white substance and bleeding... Her wound was a puncture wound and that it was infected.”

Dog contracted kennel cough/pneumonia during stay

“She not only had kennel cough but it had progressed to pneumonia.”

Flea infestation reported

“My one dog plastered with flea eggs and stuff deep into her skin.”

Dog escaped or found wandering in parking lot

“i saw a light husky mix dog wandering around the parking lot.”

Owner posting customer personal information publicly in responses

“Ethan has NEVER been a customer... phone number is (385) 770-9734.”

Unexpected/higher than quoted pricing(4 mentions)

“I specifically asked for a price quote, which they provided... the final bill was nearly double what was quoted.”

Facility cleanliness/urine smell(4 mentions)

“there was a strong smell of urine... Most of the back area seemed to be mostly brick walls with chain link fences.”

Lack of staff attention to dogs during stay(3 mentions)

“not once did we see any staff member interacting with them... dogs spent 18 hours in their kennels.”

Poor owner communication/defensive responses(8 mentions)

“the owner wrote my wife back and called her 'bitter' and threatened to sue if we post any negative reviews.”

Late pickup policies and fees(3 mentions)

“We were given a price over the phone... after them being boarded for one night... I come back to a higher price.”