Brier Creek Pet Hotel

Dogs left in cages without playtime/ bathroom breaks for entire stay

“She was left in the kennel the entire stay, never let out at all! The employee explained to me on the phone that I had to add 'play time' if I wanted her to be let out. That is absurd and ANIMAL CRUELTY.”

Dog fights resulting in injuries requiring emergency vet care

“There was an incident where two fence-fighting dogs attacked mine in a kennel, tearing one ear and costing over $700 in emergency vet bills.”

Dogs returned covered in urine/feces, dehydrated

“They were both covered in stale urine to the point where they were sticky and you could see brown water running off of them when bathed.”

Dogs returned injured with unexplained wounds

“Our big dog couldn't put weight on his left paw...Our vet said, the bite marks do not match our dog's bite.”

Facility closed during posted pickup times

“When I arrived to pick up my dog, they were closed despite the receptionist having told me they would be open at that time on Sunday.”

No transparency about what customers are paying for - dogs caged without playtime despite extra charges(5 mentions)

“If you are charged $48 for the day, your dog is put in a cage with NO playtime and no interactions with other dogs.”

Communication issues - difficult to reach by phone, no updates on dog(4 mentions)

“Even prior to dropping my dog off, I was never able to get in touch with the business via phone.”

Hidden fees and misleading pricing(3 mentions)

“$48 a day on pick up day if you come in afternoon. An extra $25.00. Total scam.”

Dogs extremely thirsty/dehydrated after stays(5 mentions)

“When we picked up our dog today, he was dehydrated and visibly stressed...He drank a full bowl of water!!!”

Staff turnover and inconsistent service(2 mentions)

“Then the long-time manager left and staff started a revolving door turnover.”