Broken Arrow Pet Resort & Spa

Failure to communicate changed vaccine policies before drop-off

“The employee said they were supposed to have called us a week ago as well as yesterday and we got nothing. Do not use this place. Find another, absolutely poor communication.”

Reported grooming service not completed to requested standard

“He was not given a bath after asked to. He is very uneven and I am very pissed off.”

Lack of information at pickup and on receipt

“My mom was not told anything about his stay when picking him up nor was I informed about anything on my emailed receipt.”

Cat boarding setup described as restrictive

“There was no option for cats to roam.”

Communication and notification failures(2 mentions)

“The employee said they were supposed to have called us a week ago as well as yesterday and we got nothing.”

Grooming service dissatisfaction(2 mentions)

“He was not given a bath after asked to. He is very uneven and I am very pissed off.”

Limited cat accommodations

“There was no option for cats to roam.”

Additional charge for text updates

“You also have to pay extra if you want text updates as you're away.”

Insufficient pickup and stay information

“My mom was not told anything about his stay when picking him up nor was I informed about anything on my emailed receipt.”