Buena Vista Kennels

Cat released to wrong person and euthanized

“They sent my cat home with the wrong family. This family was having their cat euthanized... The cat that was supposed to be picked up was a calico, my cat was a tabby.”

Allegations of physical abuse/harsh handling

“watched the owner... lift this 70-80 lb dog off the ground by the pronged choke collar, and then slamming her down to the ground.”

Lack of vaccination verification

“You were never told that you had to bring proof of vaccinations because we don't ask for it. Our position is that anyone who cares enough... will have their shots up to date.”

Hygiene and Odor(8 mentions)

“The place was so stinky I wondered if it had ever been cleaned. The guy said, 'it always smells so bad right in the morning'.”

Dehydration/Thirst upon return(6 mentions)

“Once we got home both of our dogs drank an entire 3 gallon bucket of water, which is very unlike them.”

Urine-soaked bedding(4 mentions)

“When we picked our dogs up, staff handed us their beds, which were literally soaked in urine.”

Hidden fees for exercise(5 mentions)

“We was also surprised about being charged extra for play time, which was $2 per day for 30 minutes out of the their kennel.”