Camp Bow Wow Scranton-Wilkes Barre

Dog left sitting in urine for extended period resulting in infections and trauma

“Let a dog sit in their own urine for a week, ending with multiple infections and trauma.”

Dog contracted serious illness (kennel cough/pneumonia) during stay

“He also has burns on lower belly from razor... He Has kennel cough.”

Dog injured during grooming or interview process without staff noticing

“We noticed blood on his right upper shoulder... Upon examination we noticed a deep puncture wound.”

Lack of transparency about illness outbreaks at facility

“They causally told us there was a 24 hour bug going around there, which they knew of days prior.”

Rude or dismissive staff behavior

“We've also had experiences with horrible, rude staff that we've had to speak to the manager about.”

Dogs getting sick at facility (kennel cough, stomach viruses, pneumonia)(5 mentions)

“Our dogs have been sick from viruses there several times.”

Grooming injuries or poor grooming experience(2 mentions)

“The last 2 times, it was a new one. She hurt my girl and she didn't even realize.”

Extra fees for add-on services

“You have to pay an extra $15 or so to have someone spend individual time with them.”

Lack of communication about health issues(2 mentions)

“They knew about prior to us bringing them for daycare for the day and did not tell us.”