Canine Country Club

Kennel cough outbreak - multiple dogs contracted kennel cough after grooming/boarding

“my daughter took her dogs for grooming and they came home with kennel cough. Yesterday I brought my dogs home from a 9 day stay and bath, and one has kennel cough. That's 2 weeks after it came up and nothing was done to find out why.”

Dog left in kennel, not properly let out, fed only first day

“while all the other dogs were outside playing she was left in her kennel. I watched someone take her out for 5 minutes and clean up her potty mess from not getting let out then shoved back in there. The only time I noticed she got fed was the day we dropped her off and then I never saw food in her bowl after.”

Dog allegedly traumatized during stay, showed aggressive behavior after

“She evaluated her and said she had been traumatized in some way because she was NOT herself. She said she was showing signs of a dog hurting her in some way.”

Dog returned limping with no follow-up call

“My dog came back limping from that place when I called to find out what had happened to her they never return my call back”

Missing photo updates during boarding(2 mentions)

“My only concern is there were no pictures taken of Scrappy. We were gone for almost two weeks. I want to see him and make sure he is OK.”

Unexpected fees (intact dog fee, wellness fee)(2 mentions)

“I was charged for my 7.5 month male dog because he is intact (wasn't told of this fee). I was also charged. Wellness fee (again not told).”

Grooming not as requested(2 mentions)

“I asked for a 4 blade cut and my dog was shaved down. I brush her regularly And know she was not matted.”

Dog bedding returned smelling of urine

“When I picked up my dogs their bed smelled of urine.”