Manheim facilities
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Canine Country Club Inc,

888 N Penryn Rd, Manheim, PA 17545

4.5
142 Google reviews
Pool / water playGrooming

Overview

Canine Country Club is a family-owned pet resort in Manheim, PA operating since 1991 with two locations (The Club and The Windsor). They offer dog boarding, daycare, grooming services, and feature a swimming pool for pets.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Extras

Owner operated

What Reviews Say

141 reviews analyzed

Canine Country Club is a polarizing facility with a high volume of long-term, loyal customers who praise the friendly staff and the 'tired and happy' state of their dogs. However, a significant cluster of 1-star reviews details serious safety concerns, including unreported injuries, extreme weight loss during boarding, and poor communication regarding medical issues. While the majority of users have a 5-star experience, the severity of the negative incidents suggests a lack of consistent supervision and transparency during long-term stays.

Staff
4.7
Dog happiness
4.6
Cleanliness
4.5
Facility
4.5
Drop-off / pickup
4.2
Value
3.8
Communication
3.2
Safety
2.5

People love

Tired and Happy Dogs(8)Long-term Trust(6)Grooming Quality(5)

Staff shoutouts

Hope(3 mentions)Kim

Worth noting

Severe weight loss and lack of medical notification

Mia was returned to us very noticeably thinner... all updates claimed she was eating all of her food.

Unreported physical injuries/grooming accidents

The staff without our consent shaved his backside clipping his tail with a pair of scissors. Causing it to bleed and never told us.

Allegation of fatal negligence

Terrible place to not have proper supervision of all dogs at all times, and to let a dog in their care drown.

Disease outbreaks (Kennel Cough)

they had kennel cough so bad my dogs almost died.

Communication and Phone Accessibility(4 mentions)

They need a customer service person to take calls not a machine.

Pricing and Hidden Fees(3 mentions)

charged $4 extra each day to give the prepackaged food-with-treat... grasping and ungracious proprietors.

Booking/Administrative Errors(2 mentions)

Spent over 2 hours registering... Only to find out that they were not accepting new pets.

Owner replies to 42% of reviewsprofessional tone12 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSA’s member directory.

Top Rated

4.5 stars from 142+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 142 reviews.

At a Glance

Google rating
4.5/ 5
Review score
4.0/ 5
Amenities2 of 14
Reviews142
Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Contact facility for pricing

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