Canine Country Club

Dog died from dehydration - staff allegedly denied water at night causing severe dehydration requiring euthanasia; vet misdiagnosed despite parvo vaccination

“The owner and his son would not allow my pet any water at night which caused severe dehydration. I had to put my pet down because of this.”

Kennel cough infections - multiple occurrences

“The last 2 times my dog got kennel cough and this time came home with a tick.”

Owner hung up on prospective customer

“she hung up on me. When i called her back she lied and said oh im so sorry no i didnt hang up on you! what are you serious? i just imagined it!”

Billing/employee management issues - double charging customer

“we are asked by employee B to pay the remaining $20 on the account... We explain to her that we have already paid in full.”

Communication/responsiveness issues(4 mentions)

“It's really hard to reach the owner or manager. They say call sat to speak to them but when u call sat their nvr there.”

Limited Sunday hours(2 mentions)

“A challenging aspect of kenneling your pet here is the 2 hours that they are open on sundays, if you need to drop your pet off or pick them up on a Sunday make sure you're planning ahead.”

Medication accommodation problems

“they said the could accommodate her medication... Two days later they called me and cancelled my reservations.”