Canine Country Club

Kennel cough/illness contracted at facility

“Should have learned the first time our healthy dog up to date on shots got kennel cough twice. Just picked dog up yesterday and at the Vet today with a 105 temp.”

Grooming injuries/poor work

“The groomer did not follow my instructions or the reference photos I provided, which showed the desired feathers, mane and all around. Instead, she decided to do her own thing.”

Grooming quality inconsistency(4 mentions)

“Instead of 'ok we are unable to use the guards because they aren't that short' we were hit with 'well that's going to take a lot longer and cost you more than the eighty dollars' with the meanest attitude.”

Late pickup fee disputes(2 mentions)

“They charged me DOUBLE for my dogs stay when I told them we would be 30 minutes late for pickup and they assured us it was 'no big deal and they'd waive the fee'”

Staff attitude during grooming(2 mentions)

“He asked for additions shorter cut to his Snaussers, he was told if he didn't like the cut, he could go somewhere else by the snippy girl with the piercings.”