Canine To Five

Dog died shortly after boarding/grooming - senior dog Sassy died from dehydration/underlying gallbladder issues after 3-day stay (Review 340)

“After a three day stay at Canine to Five, my dog died at the vet, hours after I picked her up.”

Tail injury requiring amputation after grooming - dog Gracie's tail became necrotic after being cut during grooming (Review 620)

“We noticed her tail started showing signs of necrosis as the hair on the tip had fallen off and the next day we noticed the end was turning black.”

Dog eye cut during grooming - trainee groomer cut young dog's eye (Review 12)

“Trainee groomer cut our young dog's eye.”

Dog escaped/almost escaped to busy street - deaf dog nearly ran into traffic (Review 235)

“The lobby door leads directly into busy Cass Ave and he is an extremely excitable young dog and he was in danger of running out the door had someone opened up to come in from outside.”

Dogs contracting kennel cough/illness at facility (Reviews 56, 663, 664)

“He contracted canine cough from the facility after his first couple visits and we kept him home for an extended period of time.”

Dogs coming home injured - swollen bleeding paw, urine-soaked (Reviews 235, 281, 679)

“My dog had swollen elbows to the point where he bleed. Months later, he still has scaring. He would also be soaking wet and smell like pee each time.”

Grooming quality inconsistency - dogs cut differently than requested, shaved too short, matted coat issues(15 mentions)

“They completely shaved her without my consent right before we head into the coldest months.”

Senior dogs/special needs dogs not well accommodated(8 mentions)

“If you have a senior dog or a dog with special needs, I would steer clear of this place for grooming or boarding.”

Long grooming wait times (4-7+ hours)(6 mentions)

“Dropped off at 9am and pickup ended up being just shy of 5pm.”

Communication issues - not informed of problems, lack of updates(5 mentions)

“The communication is all over the place.”

Dogs not getting enough outdoor bathroom breaks(4 mentions)

“If they are not going to invest in better cooling solutions or air conditioning... they need to invest in their human resources so that the dogs do not need to be left enclosed in unbearably hot conditions.”