Carolina Cat and Canine Retreat

Cats became sick after boarding - upper respiratory infection

“When we picked them up, they let us come inside to where the cats stay. We asked if they ate well, and they said they didn't know, because all of the food was put out. Ive never had my cats sick with a runny nose before.”

Multiple complaints about rude phone customer service

“Person who answered the phone was very rude and acted as if I was asking for too much care for my dog.”

Defensive owner responses to negative reviews

“And your post is, frankly, an immature response to a professional encounter.”

Phone customer service/rudeness(3 mentions)

“Very rude when I called to inquire about having my dog stay there for a few nights”

Cat health concerns after boarding

“Both cats came home, and one of my cats looked a bit skinny than usual. It was not normal.”