Carolina Pet Place

Dog injured during boarding - cuts, scratches, swollen lip from rough cage surfaces

“she came back injured...cuts & scratches near her eye, shoulder & paw, along with a swollen lip...dried blood on the wall and on some jagged areas on the wired cage”

Facility conditions causing injury - rusted/wire cages injuring dogs

“dried blood on the wall and on some jagged areas on the wired cage...the jagged areas were caused by rust & were only repainted”

Staff dismissing injury concerns - 'She did this to herself'

“The employee flippantly said 'She did this to herself', and offered no apology, concern, or even a discount on the bill”

Staff rudeness/disinterest at front desk(5 mentions)

“One staff member in particular has come across as consistently rude and disinterested, not just toward me, but also toward the dogs during check-in and pick-up”

Unexpected pricing/billing issues(2 mentions)

“I was told that for my boys it would be 44 for BOTH...When I picked them up I was told that it would be 86...I was charged for Sunday when I was told 44 for both dogs”

Grooming quality issues (especially for poodles)(3 mentions)

“one of the worst groomed poodles I've seen in my life...The groomer took too much off the body, completely shaved his topknot off, one ankle is higher than the other 3”

Dogs returned wet/uncomfortable after boarding

“When we picked them up the next day they were were both wet and smelled bad...It looked as if they sprayed out their pins and just put the dogs back in a wet pin without the blankets that were provided”