CDA Pet Resort

Lost animals (cats/dogs) - multiple incidents of pets escaping or going missing

“THEY LOST MY CAT!!!! I Left my 2 cats for 4 days, went to pick up my cats when four cats escaped thru a window left open, poorly secured.”

Pets returned in unsanitary conditions (urine-soaked, feces)

“When I picked her up she smelled of urine and her bedding was soaked in urine.”

Kennel cough/illness outbreaks

“Our dog used to love going here but came home with kennel cough which turned into bronchitis then pneumonia and she almost died.”

Injury to pets from other dogs (lack of proper separation)

“I’ve never seen a golden retriever so abused... They let her in the main room where bigger dogs gained up on her.”

Potential sedation without disclosure

“We called back... to ask if they may have given our dogs some kind of sedation meds or anything else... but they claim to not know a thing.”

Pricing inconsistencies/billing issues(4 mentions)

“When I left I asked what the fee was going to be per dog I was quoted 30 for my large dog and 15 for my little dog... I was blasted with a bill of 65 per day.”

Communication failures(4 mentions)

“Sounds like the left hand doesn't know what the right hand is doing.”

Grooming errors/wrong dog groomed(2 mentions)

“When I arrived to pick them up they had shaved my 12 year old female and when I told them shaved the wrong dog the lady told me it was my fault.”

Staff professionalism issues(3 mentions)

“The staff was very unprofessional... sweats is more appropriate for a workplace?”

New ownership transition problems(3 mentions)

“When new owners took over, all of a sudden my dog got horrible reviews from a staff member.”