🐕

CGS K9 Services

Name: CGS K9 Services
Address: 32124 Pennington Rd, Albemarle, NC 28001, Albemarle, NC, 28001.0, US
Telephone: +1 704-796-8108
Rating: 4.7

32124 Pennington Rd, Albemarle, NC 28001

4.7

64 Google reviews

Accepts puppiesGroomingTraining

Overview

CGSK9 Services LLC is a dog boarding, training, and grooming facility in Albemarle, NC offering boarding at $25/day, board-and-train programs (4-week programs $1000-$1750), weekly training classes, grooming services, and German Shepherd puppy sales. They specialize in working dogs including protection training and serve the Charlotte/Concord area.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, up to date vaccine records

Policies & Details

Hours & Billing

Drop-off hours:4:30pm (Mon-Fri), 9am-10am or 2pm (Sat), 2pm (Sun)

Pick-up hours:4:30pm (Mon-Fri), 9am-10am or 2pm (Sat), 2pm (Sun)

Late pick-up fee:$25

Billing method:Per 24h

Cancellation & Deposits

Deposit required — $250 for training, 25% for holiday boarding

Holiday surcharge — 25% non-refundable deposit

Care & Play

Daily updates

Feeding policy:Owner provides food

Extras

Owner operated

What Reviews Say

61 reviews analyzed

CGS K9 Services receives overwhelmingly positive reviews (56 of 61 are 5-star) with exceptional feedback for Gabe and Jennifer's training and grooming. The facility is praised for fair prices, dog happiness, and professional staff. However, 3 negative reviews (5%) raise serious concerns: two incidents involving dogs returning injured or critically ill without proper owner notification, and complaints about unsanitary outdoor kennels and lack of communication during boarding. The owner responds to nearly all reviews professionally, though some responses to negative reviews appear defensive. While the vast majority of customers are highly satisfied, the safety and communication issues in a small number of boarding cases are notable red flags.

Staff

4.9

Dog happiness

4.8

Value

4.8

Facility

4.3

Drop-off / pickup

4.3

Communication

3.8

Safety

3.2

People love

Excellent training results - board and train program(15)Jennifer's grooming skills(12)Gabe's training expertise - especially protection/obedience(14)Dogs love going there - feels like family(10)Fair/unbeatable pricing(5)

Staff shoutouts

Gabe(35 mentions)Jennifer(28 mentions)Gabby(2 mentions)

Worth noting

Dog returned injured - limping with leg injury, muzzle sores on lips, lethargic and dehydrated

“When i picked him up I was unsure if he was there because he wasn’t barking and he was so weak he wasn’t even excited to see us..! Around 7:30AM he couldn’t get out of my daughters bed he was limping and not putting any weight on his front left leg”

Dog became critically ill during boarding, owner not notified in time

“We were shocked to see her. She had lost weight and was lethargic. She didn't even greet us like she usually does. We decided on euthanasia because we didn't want her to suffer anymore. If we had been notified about how sick she was we could have flown back from Canada.”

Outdoor kennels described as unsanitary with moldy feces

“there were two outdoor kennels I could put him in... they both had old moldy looking poop in them”

Lack of communication during boarding stays(2 mentions)

“I never received any texts... People’s dogs are like their children, if you're not going to care for them like the owner does then what are you even doing in this Career.?”

Dogs returning sick or injured without owner notification(2 mentions)

“I was never notified of anything... He whined all the way home, he isn't a whiner.. when we got home he couldn't get to water soon enough.”

Self drop-off/pickup issues - never met staff

“Also self pick up I NEVER met anyone !”

Owner replies to 98% of reviewsAvg response: 1dprofessional tone18 repeat customers

Top Rated

4.7 stars from 64+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 64 reviews.

At a Glance

Google rating

4.7/ 5

Review scoreInsufficient topic coverage

Amenities3 of 14

Reviews64

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$25/night

Contact

Visit Website +1 704-796-8108 32124 Pennington Rd, Albemarle, NC 28001

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing