Chappell Hill Pet Resort

Dogs not taken out for bathroom breaks sufficiently - multiple dogs having accidents in car and needing immediate bathroom upon pickup

“All 4 of my dogs seem to not been taken out. One of my dogs even popped in the car on the way home. As I pulled up to our home all 4 couldn't wait to go potty.”

Dogs contracting kennel cough after stay

“two of my dogs got kennel cough”

Dogs left terrified and hiding under cot in suite

“Not only were my dogs terrified and hiding under the cot in the suite (they were boarded together) when I picked them up, they hadn't been groomed.”

Facility not staffed during posted hours

“I started calling for 6 mins over and over and kept getting a message. Finally, at 7:50 a man sauntered out of the home very carefree.”

Owner defensiveness when customers raise complaints

“Megan even had the audacity to still charge me for boarding even though the additional playtime had not happened... she became very defensive, nasty”

Insufficient bathroom breaks/dogs needing to potty immediately after pickup(3 mentions)

“First thing they did was pee outside for a very long time! Which makes me think how often they take them out to go potty, then as soon as we get home our dog pees for another 5minutes”

Dogs not being groomed as requested(2 mentions)

“Not only were my dogs terrified and hiding under the cot in the suite... they hadn't been groomed”

Lack of communication about issues during stay(2 mentions)

“No one called to tell me”

Owner responsiveness to complaints being defensive(2 mentions)

“she became very defensive, nasty, and told me that all of her conversations on the phone are recorded”