Charlie's K9 Country club

Dog died after ingesting blanket left by staff despite explicit instructions not to

“We delayed surgery because we were assured, after calling W.E. several times, that she hadn't swallowed very much. If I could record voice to this review, you'd hear my kids sobbing in the background. Including boarding and surgery, I basically paid $1000 to have my dog killed over the course of two weeks.”

Dog returned overheated and developed kennel cough

“When we picked her up she was hot and I believe over heated. When we got home she did drink a lot water, with in the week of her being home she showed signs of kennel cough and I took her to the vet and was diagnosed.”

Difficulty reaching staff by phone during stay

“Every time I called during open hours I could never get a ahold of anyone just to make sure our baby was ok.”

Phone/communication responsiveness during stays

“Every time I called during open hours I could never get a ahold of anyone just to make sure our baby was ok.”

Staff not following owner instructions

“with extremely detailed instructions to not leave her blanket with her over night because she gets anxiety and will actually eat it. We were assured this would be watched carefully... Instead, she was left with her blanket, ate it, and is now dead”