City Bark Thornton

Fatal dog attack due to failure to separate pets as requested

“Our bigger dog had attacked our smaller one and killed her... I had clearly requested two separate kennels.”

Handing dogs over to the wrong owners

“They gave the wrong dog to an owner not once but TWICE... they brought out the wrong dog.”

Neglect resulting in pets being covered in waste/urine

“Marley was seen by a vet because she had an infection... from being covered in urine for 5 days.”

Physical injuries during grooming (cuts/nicks)

“when I picked her up she had cuts all over her i had to take her to vet”

Communication & Phone Responsiveness(12 mentions)

“These people are so quick to take your money but can never answer the phone.”

Long wait times for check-in/out(8 mentions)

“The pick up process took 45 minutes; there were 3 people just sitting in the office and no urgency whatsoever.”

Inconsistent Grooming Quality(15 mentions)

“Cut was very very bad... She ended up receiving a very choppy cut, her head did not blend with her body.”

Failure to follow feeding/medication instructions(7 mentions)

“Feeding instructions weren't followed at all. picked up my pup with close to the same amount of food and treats as we dropped her off with.”