Citydog! Club

Physical injury/Dog attack

“Out baby Ivy was viciously attack by another dog. Staff failed to render medical care. Ivy ended up getting stiches.”

Lack of supervision in play areas

“There was no one in the playpen to monitor... Our puppy was *screaming in fear* and hide under one of the platform beds.”

Allegations of mistreatment/aggression by staff

“I walked by this place many time and sew the team spraying them with a bottle of something in a mean way.”

Scheduling and Cancellations(4 mentions)

“For more than 75% of our several appointments, they cancel day-of with no explanation.”

Poor Customer Service/Communication(5 mentions)

“Not only do they not call you when your dog is done being groomed, they don't pick up when you call the store.”

Unsupervised/Stressed dogs(3 mentions)

“It’s 1 am and these puppies look so stressed! Why are the lights on! No caretaker is around.”