Clark's Dog Kennel

Dog injury requiring 11 staples during daycare/boarding - owner response criticized as lacking compassion and urgency

“My dog has rec'd multiple injuries at Clark's, with the last being quite significant. It was handled with lack of compassion, care and urgency by the owner. Yes, things happen when dogs are playing, but her latest injury should not have happened (11 Staples required).”

Refund policy dispute - customer felt scammed out of $1000

“I requested a refund since I was following there requirements and I couldn't take a chance of not having a place to put my dogs. They refused to give a refund since it was 10 days before boarding and they wanted 14 days notice.”

Strict refund/cancellation policy causing customer dissatisfaction

“They refused to give a refund since it was 10 days before boarding and they wanted 14 days notice. So I am out $1000 because the owner doesn't care about her customers, only getting the money.”

Cash-only payment requirement

“They don't accept credit only cash. So I had to give $800 up front. First warning sign.”

Expensive testing requirements for parasites

“They also wanted both dogs tested again, it costs $200 for each set of tests.”