CLEAR CREEK DOG RESORT

Kennel cough outbreak resulting in vet bills

“It is great to have a facility like this in the area. However, it has cost me significantly more on the back end in vet fees for kennel cough treatment. 2 times boarding, over $600 in treatments.”

Inconsistent size-based grouping of dogs

“They do divide dogs into groups based on size but beware they may on occasion randomly put a small dog in with big. I took my dog there for 9 weeks and on the 9th week they put a little dog in with the big dog group bc the little dog likes big dogs.”

Phone/communication responsiveness(3 mentions)

“I have had a hard time getting them on the phone. I wondered how my dogs were doing and if one of them ate while I was gone, she looked thinner. Left a couple messages, no response.”

Appointment scheduling difficulty(2 mentions)

“Only thing I would change is their appointment scheduling and website, which is not very user-friendly. Calls go to voicemail.”