Clemmer Pet Resort

Rude and unprofessional staff behavior toward customers

“She told us that our dog did nothing but pee in the kennel and that he was the worst dog they had had. She proceeded to reprimand us telling us that by not neutering him is increasing the likelihood of cancers”

Inadequate outdoor access/space for dogs

“She spent the entire time on flat concrete without access to grass to relieve herself”

Dogs returning with injuries/bug bites

“Both of my dogs came home with bug bites all over them. One of my dogs has 14 bites on just the inside of one leg”

Unexpected charges and poor communication about policies

“I had to argue with her for a good 20 minutes and pay an additional $57 for NO REASON”

Potential capacity issues with elderly owners

“They may have memory problems due to their age, (elderly couple with no assistants)”

Staff rudeness and unprofessional conduct(3 mentions)

“I was greeted by a lady screaming at me saying I was trespassing. She was pointing her finger in my face”

Inadequate exercise space/outdoor access

“She spent the entire time on flat concrete without access to grass to relieve herself”

Unexpected fees

“pay an additional $57 for NO REASON”

Dogs returning with bug bites

“Both of my dogs came home with bug bites all over them”