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Cloud Nine Pet Resort and Spa

Name: Cloud Nine Pet Resort and Spa
Address: 809 Boaz Cir Ste 140, Wylie, TX 75098, Wylie, TX, 75098, US
Telephone: +1 972-442-1199
Rating: 4.5

809 Boaz Cir Ste 140, Wylie, TX 75098

4.5

268 Google reviews

Staff overnightOutdoor yardGroomingClimate controlledOvernight potty breaks

Overview

Cloud Nine Pet Resort is a luxury dog boarding, daycare, and grooming facility in Wylie, TX offering standard ($45/night) and premium ($50/night) boarding packages, with daycare at $15/day. The facility features designer suites, 24/7 on-site owner supervision, daily walks and playtime, and a full-service grooming salon.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7am-6pm

Pick-up hours:7am-6pm

Care & Play

Group play

Comfort items allowed

Feeding policy:Owner provides food

Extras

Multi-dog discount — $20/night for additional dog in same kennel

Owner operated

What Reviews Say

340 reviews analyzed

Cloud Nine Pet Resort and Spa is highly praised by a large majority of clients for its caring staff, affordable pricing, and engaging social media updates that provide peace of mind. Many long-term customers highlight the facility's ability to handle medical needs and anxious pets with personalized attention. However, the facility's reputation is polarized by several severe safety allegations involving escaped pets and poor sanitary conditions in a small minority of high-severity negative reviews.

Staff

4.9

Cleanliness

4.8

Value

4.8

Dog happiness

4.7

Facility

4.6

Communication

4.5

Drop-off / pickup

4.2

Safety

2.5

People love

Social Media Updates(22)Medical/Special Needs Care(8)Post-visit exhaustion (Happy/Tired)(35)

Staff shoutouts

Amanda(14 mentions)Gene(12 mentions)Heather(5 mentions)

Worth noting

Reports of dogs escaping the facility and being killed or lost

“A dog named Layla was at Cloud Nine Pet Resort getting groomed and somehow got loose. This poor dog was hit by a car and killed.”

Allegations of physical abuse/neglect (tasers, soaked in urine, injuries)

“My dogs were literally totally soaked and DRIPPING in pee... she also has a long red mark (like a whip mark) in her ear.”

Grooming injuries/quality

“Cut my cat while shaving him and didn’t even tell me.”

Communication/Booking errors

“Well, right after I got a hold of the back-up kennel and happily cancelled my dog's boarding, I get a call from Cloud Nine saying nevermind... no we can't accommodate.”

Owner replies to 65% of reviewswarm tone42 repeat customers

Top Rated

4.5 stars from 268+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 268 reviews.

At a Glance

Google rating

4.5/ 5

Review score

4.4/ 5

Amenities5 of 14

Reviews268

Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Boarding

$45–$50/night

Daycare

$15/day

Contact

Visit Website +1 972-442-1199 809 Boaz Cir Ste 140, Wylie, TX 75098

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