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Cloud's Bed & Biscuit

Name: Cloud's Bed & Biscuit
Address: 399 Turnage Rd, Smithfield, NC 27577, Smithfield, NC, 27577.0, US
Telephone: +1 919-480-6786
Rating: 4.8

399 Turnage Rd, Smithfield, NC 27577

4.8

40 Google reviews

Outdoor yardPool / water playMedication adminClimate controlled

Overview

Cloud's Bed & Biscuit is a family-owned dog boarding and daycare facility in Smithfield, NC that opened in June 2023. They offer climate-controlled boarding with indoor/outdoor kennels, artificial turf play areas, and small pools for hot days. Pricing is competitive at $30/night for single dog boarding and $20/day for daycare, with multi-dog discounts available.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardturf

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Parvo/Distemper (all 3 booster shots must be completed and a regular vaccine), Bordetella

Policies & Details

Hours & Billing

Drop-off hours:7:30 AM-11:30 AM or 2:30 PM-6:30 PM

Pick-up hours:7:30 AM-11:30 AM or 2:30 PM-6:30 PM

Checkout time:11:30 AM

Late pick-up fee:Another day charge applies if picked up after 11:30 AM

Billing method:Per night

Care & Play

Comfort items allowed

Feeding policy:Owner provides food

Extras

Multi-dog discount — 2 dogs in same kennel $45, 3 dogs same kennel $60

Senior dog accommodations

Owner operated

What Reviews Say

38 reviews analyzed

Cloud's Bed & Biscuit is highly regarded for its compassionate staff and personalized care, particularly for anxious or large dogs. Customers frequently praise the owner, Deanna, for sending photo updates and maintaining a clean, affordable facility. While one significant negative review highlighted a failure in managing soiled bedding and health communication, the overwhelming majority of clients report happy, tired dogs and a high level of trust.

Staff

5.0

Value

5.0

Drop-off / pickup

5.0

Dog happiness

4.9

Communication

4.9

Cleanliness

4.8

Facility

4.7

Safety

4.5

People love

Photo/Video Updates(5)Affordability(4)Anxious/Difficult Dogs(4)

Staff shoutouts

Deanna(16 mentions)BraylonSaraJacob

Worth noting

Dogs returned with bedding soaked in urine and vomit; lack of health notification

“When we picked up our dogs, we were met with a trash bag full of their bedding/blankets that were COVERED in urine and vomit.”

Sanitation of personal items

“We were also met with food bowls caked with dried wet food that needed to be soaked before using.”

Aesthetics/Atmosphere

“It look like JAIL inside, and no fun or playful/sociable activities.”

Owner replies to 100% of reviewswarm tone12 repeat customers

Top Rated

4.8 stars from 40+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 40 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.8/ 5

Amenities4 of 14

Reviews40

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$30–$60/night

Daycare

$20–$40/day

Contact

Visit Website +1 919-480-6786 399 Turnage Rd, Smithfield, NC 27577

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