Club Pet
6525 Helen Woodward Way ste a, Rancho Santa Fe, CA 92067
Overview
Club Pet is a pet boarding and daycare facility operated by Helen Woodward Animal Center in Rancho Santa Fe, CA. The facility offers dog boarding, cat boarding, small animal boarding, daycare, grooming, and training services. They emphasize quality customer service and a nurturing environment, with proceeds supporting orphan pets at the Helen Woodward Animal Center.
Amenities & Policies
Policies & Details
Hours & Billing
What Reviews Say
36 reviews analyzedClub Pet is highly regarded by long-term clients for its high-quality facilities and the visible happiness of pets upon pickup, often returning home relaxed and well-exercised. However, there is a significant disconnect regarding management and administrative policies, with several customers reporting rigid refund rules, unexpected holiday surcharges, and last-minute cancellations for pets with anxiety. While the day-to-day caretaking staff receives praise, the facility's communication and flexibility during emergencies are points of contention.
People love
Worth noting
No overnight supervision
“The dogs are all left alone to fend for themselves with no human supervision remaining on premises in the evenings, overnight and holidays!”
Last-minute cancellation for anxious dogs
“The manager told me... they decided they would not be able to “adequately care for him” and they are canceling my reservation last minute.”
Pricing and Refund Policies(3 mentions)
“Despite giving plenty of notice, they refused to refund my $75 deposit... It seems they are only after your money.”
Management Attitude(3 mentions)
“The manager is on a power trip and they do not answer the phone or return calls in a timely manner.”
Hidden Holiday Rates
“The staff just decided that the increase the rate three days before the holiday... the contract doesn’t say anything about that.”
At a Glance
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