Cocoa Kennels

Severe medical neglect and infection

“My dog had a small wound... when I picked up my dog... the wound had become badly infected... the vet said that because of the dirt, moisture, and constant licking, the wound had turned into a severe fungal infection.”

Unreported physical injury

“They bring our baby out and to our shocking surprise, our dogs face was mangled and bloody! THEY DID NOT CALL US TO LET US KNOW SOMETHING HAPPENED!!!”

Sanitation and odor concerns

“To tell you it smelled DISGUSTING is an understatement. It reeked of dog urine. I washed it three times... and I could still smell dog urine, I had to throw it away.”

Feeding inconsistencies(4 mentions)

“The food bags are returned almost full every time, telling me that they feed my dog only once per day and maybe even forget sometimes.”

Lack of transparency/Tours(3 mentions)

“They didn’t even allow me to see the place where the dogs were kept.”

Poor communication/Phone response(3 mentions)

“Response to phone calls is very slow.”