Alamogordo facilities
🐕

Cottonwood Pet Resort

40 McDonald Rd, Alamogordo, NM 88310

4.7
172 Google reviews
Outdoor yardSmall dog areaGroomingTrainingClimate controlled

Overview

Cottonwood Pet Resort is an all-inclusive pet care facility in Alamogordo, NM offering dog boarding, daycare, grooming, and training services. The facility features climate-controlled individual dog houses, large outdoor play areas with same-sized dog groupings, and provides daily picture updates to pet owners. Owner Sherri manages the facility known for its flexible scheduling and detailed written reports on each pet.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Daily updates — Free

Extras

Owner operated

What Reviews Say

172 reviews analyzed

Cottonwood Pet Resort is highly regarded for its effective training programs and a staff that genuinely bonds with the animals, often described as a 'home away from home.' While the majority of customers report happy, tired dogs and appreciate the photo updates, there are significant localized complaints regarding the third-party grooming services and a few instances of unreported minor injuries or illness. The owner is notably active in responses, maintaining a professional yet personal tone even when addressing critical feedback.

Cleanliness
4.8
Dog happiness
4.7
Facility
4.6
Staff
4.5
Value
4.5
Drop-off / pickup
4.2
Communication
3.8
Safety
3.5

People love

Training Programs(12)Photo Updates(9)Military Friendly(3)

Staff shoutouts

Sheri(18 mentions)Jessica(3 mentions)Cathy(3 mentions)Emily(2 mentions)

Worth noting

Unreported injuries during boarding

“When I picked Ziggy up he looked like he had been attacked, a large gash in his forehead with dried blood... the employee on the phone had no idea.”

Health concerns (Kennel Cough/Weight loss)

“He has a touch of kennel cough, his ear is infected, and his lymph nodes are swollen from him having diarrhea.”

Grooming quality/attitude(5 mentions)

“I came back to my dog with a very choppy cut - when addressed, the groomer stated that he just kept moving so it was impossible.”

Communication regarding behavior/eligibility(2 mentions)

“There was zero communicated about this prior to trying to schedule him which left us with no time to even find and complete training.”

Owner replies to 92% of reviewsAvg response: 2dwarm tone24 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSA’s member directory.

At a Glance

Google rating
4.7/ 5
Review score
4.3/ 5
Amenities5 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Contact facility for pricing

Contact

Visit Website+1 575-437-6262Get directions to 40 McDonald Rd, Alamogordo, NM 88310

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing