🐕

Country Club For Pets Ltd

Name: Country Club For Pets Ltd
Address: 21690 Clarke Rd, Arva, ON N0M 1C0, Arva, ON, N0M 1C0, CA
Telephone: +1 519-461-1340
Rating: 4.1

21690 Clarke Rd, Arva, ON N0M 1C0

4.1

270 Google reviewsGoogle Verified

Outdoor yardAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

Country Club for Pets is a family-run facility in Arva, Ontario celebrating 32+ years of pet care. They offer boarding ($36.50/night), daycare ($24/day), full-service grooming, and various training classes. The facility features climate-controlled indoor suites with minimum four outdoor playtimes daily, 24/7 ADT security monitoring, and requires vaccinations including Bordetella.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: annual vaccines, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:7am-11am

Pick-up hours:3pm-6:30pm

Checkout time:12pm

Late pick-up fee:$24

Billing method:Per night

Care & Play

Group play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Fire safety system

Extras

Multi-dog discount — 20% off second dog sharing kennel

Owner operated

What Reviews Say

261 reviews analyzed

The facility presents a stark dichotomy: long-term daycare and training clients report high satisfaction with 'tired and happy' dogs, while boarding clients frequently report severe hygiene and safety issues. Significant red flags include reports of dogs returning covered in waste, missed critical medications (insulin), and recurring outbreaks of kennel cough. While the training and grooming staff are highly praised, management is frequently described as rude or dismissive when faced with serious complaints.

Dog happiness

3.8

Cleanliness

3.5

Value

3.5

Facility

3.2

Staff

3.0

Drop-off / pickup

3.0

Communication

2.0

Safety

1.5

People love

Training Classes (Rob)(15)High Energy Outlet(22)Grooming Quality (Tony)(14)

Staff shoutouts

Rob(12 mentions)Tony(14 mentions)Emma(3 mentions)

Worth noting

Medical Neglect / Missed Medication

“My girlfriends parents dog has diabetes... they missed 3 doses of his insulin. This is absolutely not okay and could’ve resulted in our dog being dead.”

Hygiene / Dogs covered in waste

“We boarded our 2 dogs there for a weekend and came back to them covered in their own pee and poo. One of my dogs was stained yellow.”

Severe Illness / Kennel Cough Outbreaks

“My normally healthy 5 year old dog has been sick with an upper respiratory infection for 10 weeks after attending 4 days here... $1000+ in vet bills!!”

Physical Injury / Rough Handling

“Both of my dogs were dragged away and their leash was pulled and one yelped in pain.”

Manager Attitude (Tara)(12 mentions)

“Tara is an nightmare to deal with, attitude is out of control... condescending, rude, and demeaning.”

Dehydration/Hunger upon return(5 mentions)

“He ate a huge bowl of food and drank two bowls of water. I'm not at all happy obviously.”

Lack of updates/photos(6 mentions)

“I never received updates or pictures. Being it was his first time away from us, it would’ve made me more comfortable.”

Owner replies to 45% of reviewsdefensive tone35 repeat customers

At a Glance

Google rating

4.1/ 5

Review score

2.9/ 5

Amenities7 of 14

Reviews270

Repeat customersNumber of reviews that mention returning or being a regular customer.35

Pricing

Boarding

$36.5/night

Daycare

$24/day

Contact

Visit Website +1 519-461-1340 21690 Clarke Rd, Arva, ON N0M 1C0

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing