Country Lane Kennel

Reported weight loss and severely soiled bedding

“Our dog dropped 10% of her body weight after two weeks. Her bed came back reeking of urine an was spotted with feces”

Reported lack of response regarding a deposit

“I have emailed 3 times no reply about the deposit.”

Unexpected or insufficiently explained billing

“I was told I could pick up at a scheduled time the next day, which was a Sunday. When I went to pick up my dog I was charged $38.”

No report cards or photos during stays

“we never get report cards or pictures while they stay which is a huge bummer since our boys are our babies.”

Deposit and communication clarity(2 mentions)

“I had to cancel, but did it with almost 2 was notice. I have emailed 3 times no reply about the deposit.”

Cleanliness concerns(2 mentions)

“My dog smells like a dirty kennel as well.”

Lack of stay updates or photos

“we never get report cards or pictures while they stay”

Unexpected boarding charge

“I was charged $38.”