Kaufman facilities
🐕

Country Paws Boarding Hotel

14027 FM2860, Kaufman, TX 75142

4.9
42 Google reviews

Overview

Country Paws Boarding Hotel is a highly-rated (4.9 stars) pet boarding and daycare facility located in Kaufman, TX. The website currently displays a 401 Unauthorized error, preventing access to detailed service information, pricing, and policies.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

491 reviews analyzed

Country Paws is highly regarded for its 'House' boarding option and frequent social media updates, with many customers reporting their dogs return home happy and exhausted. However, there are significant concerns regarding administrative consistency, including poor phone responsiveness and frequent billing or booking errors. Most alarmingly, a small but serious subset of reviews details safety incidents such as escapes, physical injuries, and missed medications, often met with defensive responses from management.

Dog happiness
4.7
Staff
4.5
Facility
4.4
Cleanliness
4.2
Value
4.0
Drop-off / pickup
3.5
Communication
3.2
Safety
3.0

People love

Facebook Photo Updates(25)High Energy/Tired Dogs(30)The House (Cage-free option)(15)

Staff shoutouts

Kristy(6 mentions)Kathy(5 mentions)Bekah(3 mentions)

Worth noting

Dog escaped facility

“While we were on our honeymoon our dog escaped from country paws. After a 3 day search, she was thankfully found.”

Injuries and medical neglect

“They called me saying my dog had a chunk out of his back... Get him home to realize all his elbows are cut up and bleeding… and a chunk of his pad on one toe is missing.”

Medication and feeding errors

“His medications and food are often missed even though I have simplified the process by marking food bags.”

Communication and Phone Responsiveness(12 mentions)

“My only complaint is that they do not seem to be able to answer the phone there.”

Kennel Cough/Illness(6 mentions)

“My dogs contracted kennel cough and they texted & emailed me while I was away on vacation in CAMBODIA.”

Booking and Billing Errors(8 mentions)

“On two occasions I have been over charged... they do not give you a receipt.”

Owner replies to 92% of reviewsdefensive tone42 repeat customers

Top Rated

4.9 stars from 42+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 42 reviews.

At a Glance

Google rating
4.9/ 5
Review score
3.9/ 5
Amenities0 of 14
Reviews42
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

Contact

Visit Website+1 972-989-0862Get directions to 14027 FM2860, Kaufman, TX 75142

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing