country waggin resort and grooming

Neglect/Hygiene (Pee-soaked bedding and lack of outdoor breaks)

“We had to drag their bed out because it was so soaked it left a wet trail while dragging it out of the kennel. My poor pups were pooping and peeing for 4 hours straight when we got home, as if they weren’t let out for days.”

Rough handling of animals

“the staff dragged my dog by the harness in front of me to forcefully shove her into the kennel.”

Scheduling and Booking Errors(2 mentions)

“When I get there the person tells me she's only there for a bath but if we want the full, she will get to her at noon.”

Billing and Hidden Fees(3 mentions)

“They also tried to randomly charge me for an extra day but I caught it and they refunded me the extra charge.”

Defensive Staff/Poor Conflict Resolution(2 mentions)

“When I try to explain the phone conversation, she gets defensive... She had no apology for the miscommunication.”