Countryside Boarding, Grooming & Doggie Daycare
1465 Trussler Rd, Kitchener, ON N2R 1S4
Overview
Countryside Boarding, Grooming and Doggie Daycare is a family-owned pet care facility in Kitchener, Ontario offering boarding, daycare, and grooming services. The facility features private dog bedrooms and suites, cat accommodations, outdoor play areas with splash pad, and multiple add-on services including Stay & Play, Hugs & Kisses, and Small Group Play. They accommodate dogs of all temperaments including reactive dogs, provide daily photo updates, and have an on-call veterinarian.
Amenities & Policies
Required vaccinations: Bordetella, Feline Leukemia (recommended for cats)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
264 reviews analyzedThe facility is highly polarized, earning praise for its affordable pricing and exceptional grooming services, particularly by Shana. However, there are severe safety concerns regarding insufficient supervision, including reports of a fatal dog attack and undisclosed injuries. While many regular clients report happy, tired dogs, a significant number of negative reviews highlight recurring issues with kennel cough and poor communication regarding pet health during stays.
People love
Staff shoutouts
Worth noting
Fatal dog attack
“Our Niece's puppy... was killed by another larger dog while under the day care of this place.”
Injuries and lack of disclosure
“Recently she was attacked by another dog there and ended up with 5 stitches. When I called Countryside, they said nothing happened.”
Medical neglect (Cats)
“She was also showing symptoms of not having received her medication... She was down .5lbs in just 4 days and starving.”
Kennel Cough outbreaks(9 mentions)
“My dog got kennel cough after her one day of boarding... I was then told that there was a case of kennel cough in there on Friday.”
Poor communication/Lack of updates(7 mentions)
“None of our questions about her eating or well being were answered... Upon pickup the very first thing said to us was 'Your cat did not have a good time'.”
Rushed/Unfriendly front desk(6 mentions)
“The girl at the front desk with her 3 dogs needs to take a personality course. Not welcoming at all!!”
At a Glance
Pricing
Boarding
$33–$37/night
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Kitchener
The Modern Dog Kitchener
Kitchener, ON
From $75/night
View DetailsK9 CONCIERGE
Kitchener, ON
From $55/night
View Details