Crate Escape too

Potentially overwhelming temperament evaluation and handling of an anxious rescue dog

“In that situation, she not surprisingly growled and snapped at the big group of other dogs all approaching her at once.”

Alleged serious dog-safety incident

“in less than 5 minutes they almost seriously injured my little dog”

Severe communication and scheduling failure

“they cannot communicate clearly, sending me on multiple hour long commutes between my house and here without letting me know that they wouldn't accept my dog”

Loose dogs in hallways and concerning pickup/drop-off control

“Many times there were multiple loose dogs in the hallway, from different groups/rooms.”

Reported overcrowding

“There’s where more dogs in one pen then I had ever seen and it was crowed.”

Communication and customer service(2 mentions)

“The customer service of the current staff has completely gone off the cliff and they cannot communicate clearly”

Crowding and facility environment(2 mentions)

“There’s where more dogs in one pen then I had ever seen and it was crowed.”

Drop-off and pickup procedures(2 mentions)

“Dogs just put outside the gate and trusted to walk the halls to the door.”

Evaluation communication(2 mentions)

“The staff who came out to bring our dogs in for an evaluation said not one word to us or the dogs.”

App and billing issues

“I bought a package of 30 days, but occasionally I got charged as if I didn't have a package because of some flaw in the app system.”