Creature Comforts Pet Resort

Inadequate feeding/water provision during boarding

“I discovered that five packages of wet food remained unconsumed... he had endured significant hunger, as he voraciously consumed an unusually large meal.”

Grooming injury leading to infection

“A few days later we were in the vet's office with a staph infection.”

Dog injured during stay (scratch, collar broken)

“His collar was broken and he had a scratch on his nose which was bleeding”

Dogs not getting promised playtime/attention

“Your fur babies will stay in their cages until they take them out to poop!”

Excessive fees and nickel-and-diming(4 mentions)

“I was charged a 'healthy pet fee' per dog, charged for them to give one small medication each day, I was charged a 'peak season' charge because it was a holiday week, and I was also charged for dropping them off before noon.”

Communication failures(5 mentions)

“I was not called as promised... We were not called as promised.”

Limited tour/access during drop-off(2 mentions)

“I felt rushed through the facility walk through... I was disappointed that I didn't get to see the bigger kennels more thoroughly.”

Staff attitude issues(2 mentions)

“One lady... would sit there with her arms folded and with a resting witch face and several eye rolls.”