Creature Comforts

Bird death - African Grey died after being bitten by Harlequin Macaw when birds were placed too close together

“They put the two birds to close together... My HM bit My African Grey. They could not get the blood stopped... my African Grey Avery, lived two hours. He passed away.”

Cat death - Cat became severely dehydrated, lost 15% body weight, later found to have tumor on tongue

“he was clearly very hungry, but spluttered and gagged and choked and druelled everywhere... they found he was severely dehydrated and had lost 15% of his weight... Within 4 days... he passed.”

Dog attack - Dog was viciously attacked by another dog in facility, required two surgeries

“her dog was viciously attacked by another dog boarding in the facility. After two surgeries, and weeks of therapy her Allie is getting back to normal.”

Sunday billing/pickup policy mismatch(2 mentions)

“I was billed for a two night stay (Sat and Sun) even though our dog only stayed here Sat night.”

Grooming quality issues

“She had clumps of dried diarrhea clinging to her backside... 3 large clumps of leftover shampoo in her hair... hair was rolling off of her from just petting her”