Critter Sitters CNY
112 Salt Springs Rd, Chittenango, NY 13037
Overview
Critter Sitters CNY is a family-operated dog boarding and daycare facility in Chittenango, NY serving Central New York since 1999. They offer cage-free climate-controlled boarding with 6 large outdoor play yards, door-to-door transportation, and a referral-based intake process requiring temperament testing. The facility features 24-hour staff presence, administers medication, and accommodates special dietary needs.
Amenities & Policies
Required vaccinations: Rabies, Bordetella, Distemper
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
49 reviews analyzedCritter Sitters CNY is overwhelmingly beloved by customers with 42 of 49 reviews giving 5 stars. The facility excels in dog happiness, staff friendliness, and quality amenities including swimming and large play areas. However, 4 negative reviews (8%) raise serious safety concerns including a dog injury requiring vet care, overcrowding, unauthorized nail trimming, and a speeding driver. While most dogs thrive and customers praise Stephanie's knowledgeable, caring staff, potential clients should weigh the mixed safety record.
People love
Staff shoutouts
Worth noting
Dog injured while in facility care - paws raw and bleeding, required vet treatment
“When we picked him up our dog was in severe pain and couldn't walk. All four feet were completely raw and bleeding.”
Overcrowding and unsafe transport conditions
“horrible overcrowded and unsafe critter transport. Staff told me that dog fights are increasingly common. Way too many dogs to be cared for safely.”
Unauthorized nail trimming causing injury
“Without my permission she tried to trim my dog's nails... she trimmed 2 nails to stubs and I know they must have bled like crazy”
Driver speeding in residential area
“their driver speeds past me in a 30 mph zone... I was doing 30 you dont have to do 45 or 50”
Safety concerns and injuries(3 mentions)
“All four feet were completely raw and bleeding”
Communication about incidents(2 mentions)
“they said it's completely normal and just put some ointment on it”
Overcrowding
“Way too many dogs to be cared for safely”
Top Rated
4.5 stars from 52+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 52 reviews.
At a Glance
Pricing
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