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Crossroads Pet Professionals

Name: Crossroads Pet Professionals
Address: 7238 Haley Industrial Dr, Nolensville, TN 37135, Nolensville, TN, 37135, US
Telephone: +1 615-377-9898
Rating: 4.6

7238 Haley Industrial Dr, Nolensville, TN 37135

4.6

112 Google reviews

Outdoor yardGroomingClimate controlled

Overview

Crossroads Pet Professionals is a locally owned pet boarding and daycare facility in Nolensville, TN with over 25 years of experience. They offer climate-controlled kennels for dog and cat boarding, interactive doggie daycare with one-on-one playtime, and grooming services. The facility features indoor and outdoor play areas with separate play groups by activity level.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper, Influenza, Bordetella, Fecal test

Policies & Details

Care & Play

Group play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required

Extras

Multi-dog discount — Second pet rates available

Owner operated

What Reviews Say

109 reviews analyzed

Crossroads Pet Professionals is highly regarded for its clean, modern facility and the convenience of having veterinary, grooming, and boarding services in one location. While many long-term clients praise the compassionate care and specific staff members like Bonnie the groomer, there are significant polarized experiences regarding costs and medical transparency. A small but serious number of negative reviews highlight concerns over pet monitoring during boarding and perceived 'money-grabbing' tactics regarding vaccine schedules.

Cleanliness

4.8

Facility

4.7

Drop-off / pickup

4.5

Staff

4.2

Dog happiness

4.0

Communication

3.2

Safety

3.0

Value

2.8

People love

Grooming quality(6)Cleanliness(8)Comprehensive care (Vet + Daycare)(5)

Staff shoutouts

Bonnie(3 mentions)JordanDoerr(3 mentions)Jaime

Worth noting

Severe dehydration and weight loss during boarding

“I immediately saw that she had lost a lot of weight and her eyes looked really sunken... realized that she was extremely dehydrated.”

Alleged neglect/sitting in waste

“So they LEFT him in his cell/crate to sit in his own piss.”

Behavioral change/fear after grooming

“When I tried to take him into their building for the 4th visit, he started freaking out and pulling his leash away.”

Pricing and unexpected charges(7 mentions)

“The bill consisted of exams and vaccines that I didn’t even consent to.”

Aggressive upselling/vaccine frequency(3 mentions)

“It felt like a scam or money grab... they told me she needed to come back every six months.”

Staff attitude (Front desk/Management)(4 mentions)

“Extremely rude at front desk.”

Owner replies to 54% of reviewsprofessional tone12 repeat customers

Top Rated

4.6 stars from 112+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 112 reviews.

At a Glance

Google rating

4.6/ 5

Review score

3.9/ 5

Amenities3 of 14

Reviews112

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$40–$50/night

Daycare

$18–$32/day

Contact

Visit Website +1 615-377-9898 7238 Haley Industrial Dr, Nolensville, TN 37135

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