Cuddle Up Pup

Dog returned traumatized after grooming - shaved to bare skin, didn't recognize owner, refused to eat, hid in fear

“When I arrived he didn't know who I was when I called his name, he just stared into space. They had to pick him up from behind the front desk and hand him to me. I hardly recognized him, they shaved him down to his bare Skin.”

Alleged verbal abuse toward customers and sudden dog dismissals without warning

“Without warning they told my dad not to bring his dog back. Not because his dog was any kind of problem but because I complained.”

Dogs returned sick after boarding - diarrhea, lethargy, regression in training

“When they came home, they both had diarrhea and were very lethargic. One week later, diarrhea is better, but they still are not acting the way they did when they were dropped off.”

Lack of transparency - no cameras for customers to watch dogs during day

“They don't have cameras for a reason. (Cameras to watch your dog on during the day)”

Grooming directions not followed, dog not let out to potty during long grooming day

“When I picked my pup up, the grooming was not per directions and when outside, he had not been let out.”

Customer service/rudeness(4 mentions)

“They are rude and snippy people and they act like they do not care.”

Grooming quality inconsistency(3 mentions)

“They did not trim his legs. The hair on his body was short by his head and then got longer and longer. The cut on his face was STILL uneven.”

Pricing transparency(2 mentions)

“The only negative I would give is that everything costs. I think that here is a point where it's just much.”

Lack of follow-through on promises(2 mentions)

“Management reported they would look at the video and call me back today, however as I write this review they have not reached out to me.”

Weekend grooming restrictions

“if you need a weekend grooming you have to be kenneling your dog. Was told grooming is only open on the weekends for those who are kenneling their pets.”