Darby's Pet Paradise

Animal not fed during boarding - cat came home starving

“When my cat got home he was starving literally ran to a bowl for food. By the way he seems they didn't feed him either.”

Dog traumatized after boarding - cried for 2 days

“Picked up my dog and wouldn't stop crying for 2 days. Picked her up traumatized.”

Staff unavailable during lunch - no coverage for 3+ hours

“What if someone's baby got hurt and everyone was gone for lunch. What then?”

Cease and desist letter sent to dissatisfied customer

“After posting this honest review, the owners sent the following email to intimidate me.”

Communication/responsiveness issues(3 mentions)

“They don't seem to answer their phone during the hours they are open. I had to call a couple days in a row.”

Booking request not responded to

“Never heard back from anyone at all. No call, no email, no text, not any communication at all.”

Miscommunication about policies

“One tells you one thing and then supposedly questions her sister and her sister doesn't cop to it”