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Del Norte Kennels

Name: Del Norte Kennels
Address: 7475 Lantzville Rd, Lantzville, BC V0R 2H0, Lantzville, BC, V0R 2H0, CA
Telephone: +1 250-390-3289
Rating: 4.8

7475 Lantzville Rd, Lantzville, BC V0R 2H0

4.8

68 Google reviews

Outdoor yardAccepts puppiesMedication adminGroomingClimate controlledOnline booking

Overview

Del Norte Kennels is a family-owned dog and cat boarding facility in Lantzville, BC, operating since 2020 under new ownership. They offer indoor kennels with adjacent 14-foot outdoor runs, climate-controlled facilities with radiant heat and AC, and charge between $40-48/night for dogs depending on kennel size. The facility requires current vaccinations for Bordetella, Parvovirus, and Rabies, and offers add-on services like grooming through partner Joyful Tails and medication administration for $2/day.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Bordetella, Parvovirus, Rabies

Policies & Details

Hours & Billing

Drop-off hours:8am-6pm

Pick-up hours:8am-6pm

Checkout time:1pm

Late pick-up fee:Half day charge after 1pm

Billing method:Per night

Cancellation & Deposits

Cancellation notice:14 days notice

Cancellation penalty:Deposits non-refundable for Winter Holidays; 100% refundable with 2 weeks notice for other dates

Deposit required — $25 per dog for one night, $60 per dog for 2+ nights during peak seasons

Holiday surcharge

Care & Play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Multi-dog discount — Second dog rates available (varies by kennel size)

Senior dog accommodations

What Reviews Say

68 reviews analyzed

Del Norte Kennels is highly regarded for its ability to handle difficult, reactive, or medical-needs dogs with patience and professionalism. Customers frequently praise the friendly staff and the visible excitement dogs show upon arrival, suggesting a high standard of care. While there are isolated but serious reports regarding hygiene-related health issues and unnoticed scratches, the overwhelming majority of feedback highlights reasonable rates and excellent communication.

Dog happiness

4.9

Communication

4.8

Value

4.8

Staff

4.7

Drop-off / pickup

4.6

Facility

4.5

Safety

4.2

Cleanliness

4.0

People love

Handling reactive/difficult dogs(4)Peace of mind/Trust(6)Communication/Updates(4)

Staff shoutouts

Sarah(2 mentions)Chanel

Worth noting

Medical neglect/Hygiene leading to infection

“it was a bladder infection... most likely him laying in his urine for an extended period of time for bacteria to travel up his urethra, and dehydration.”

Unnoticed physical injury

“My dog got a scratch from here and they didn’t noticed until I picked him up. It was a big size near his tail.”

Dehydration(2 mentions)

“Our dog was returned... although he was a little dehydrated (not great)”

Staff attitude (isolated)

“met with attitude from one of the young employees... she promptly said, 'well I've never seen this dog in my life'”

Owner replies to 91% of reviewswarm tone12 repeat customers

Top Rated

4.8 stars from 68+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 68 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.6/ 5

Amenities6 of 14

Reviews68

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$40–$48/night

Daycare

$30–$38/day

Contact

Visit Website +1 250-390-3289 7475 Lantzville Rd, Lantzville, BC V0R 2H0

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