North Branford facilities
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Devil Dog Day Care

200 Shaw Rd, North Branford, CT 06471

4.4
117 Google reviews
Outdoor yardSmall dog areaMedication adminGroomingTrainingOnline booking

Overview

Devil Dog Day Care is a comprehensive dog care facility in North Branford, CT offering daycare, boarding, grooming, and training services. The facility features indoor/outdoor play spaces with separate areas for large and small dogs, and requires all dogs over 6 months to be spayed or neutered with current vaccinations including Bordetella, DHPP, and rabies.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Bordetella (Kennel Cough), DHPP (Distemper, Hepatitis, Para Influenza, Parvovirus), Rabies, clean fecal test (past 6 months)

Policies & Details

Hours & Billing

Drop-off hours:Monday-Friday 6:30am-12:00pm; Saturday/Sunday/Holidays 8:00am-9:00am
Pick-up hours:Monday-Friday by noon (half day) or 6:00pm (full day); Saturday/Sunday/Holidays 4:00-5:00pm
Checkout time:12pm
Late pick-up fee:Half day fee for daycare

Cancellation & Deposits

Cancellation penalty:Packages are non-refundable, unless otherwise determined by owner for good cause shown

Care & Play

Group play
Feeding policy:Owner provides food (house food available for $2/meal)

Requirements

Spay/neuter policy:Required at 6 months

Extras

What Reviews Say

113 reviews analyzed

Devil Dog Day Care (also operating as Poochie Play) receives overwhelmingly positive reviews (91 of 113 are 5-star) with particular praise for staff friendliness, dog happiness, and the facility's cleanliness and amenities including webcams. However, there are serious red flags including multiple allegations of dogs being injured on premises without proper notification, dogs returned covered in waste, no overnight staff for boarding, and one incident involving animal control. The owner responds to all reviews professionally. While the majority of customers are highly satisfied and many are repeat clients, the negative reviews highlight significant communication failures and safety concerns that prospective clients should weigh carefully.

Dog happiness
4.5
Staff
4.5
Drop-off / pickup
4.5
Facility
4.0
Cleanliness
3.5
Value
3.5
Safety
2.0
Communication
2.0

People love

Staff treats dogs like family/exceptional care(28)Dogs love attending/excited to go(22)Webcam access for monitoring(12)Friendly welcoming staff(15)Owner Lisa (and Carol) goes above and beyond(10)

Staff shoutouts

Lisa(35 mentions)Lauren(8 mentions)Kelly(3 mentions)Katie(2 mentions)Christa(2 mentions)Aimee(2 mentions)

Worth noting

Dog injured on premises (cut paw, puncture wounds) without timely owner notification

โ€œI left my dog in their care and came back to find that her paw had been cut. They completely hid the injury from me until I arrived to pick her up.โ€

Dogs returned covered in urine/feces

โ€œMy dog was boarded for three nights and came home completely covered in pee and feces.โ€

No overnight staff for boarding - dogs left alone 12 hours

โ€œwhen asked about over night staff THEY HAVE NONE.. what kind of boarding does not have over night staff?... dogs r expected to hold bladders from 5:30pm to 6:30 amโ€

Fleas and serious neglect resulting in animal control involvement

โ€œBoth my pets are infested with fleas , my pitbul is injured and my shitzu was covered in urine . Animal control of North Branford had to physically remove my dogs from this place.โ€

Grooming injury - damaged cornea

โ€œMy Chihuahua's cornea was damaged when she was groomed by Lauren.โ€

Lack of communication about injuries/incidents(5 mentions)

โ€œThey completely hid the injury from me until I arrived to pick her up. No one informed me of what happened or took any responsibility for the injury.โ€

No overnight staff/supervision for boarding(3 mentions)

โ€œBoarders are left alone for 12hr each night and on Sundays are alone between 9:00am-4:00pm.โ€

Dogs not properly supervised leading to fights/injuries(3 mentions)

โ€œThe people who work here do not check the dogs for puncture wounds before leaving. My dog had 3 I found on her upon coming home that I was not notified about.โ€

Staff mistreatment/underpaid(2 mentions)

โ€œThe staff there are also highly mistreated and under-appreciated. There is constant belittling, screaming, and cursing for small mistakes.โ€

Owner replies to 100% of reviewsprofessional tone42 repeat customers

At a Glance

Google rating
4.4/ 5
Review score
3.6/ 5
Amenities6 of 14
Reviews117
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

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