Diamond Kennels

Reported illness after boarding

“Unfortunately my dog got kennel cough on his very first visit.”

Observed staff disengagement around dogs

“Although everyone we spoke to at the facility was nice I noticed as we were driving away the employees out back that were outside with dogs were leaning against the fence on their phones and talking to each other instead of interacting with the dogs.”

Serious historical allegation involving owner conduct

“We made a wrong turn and pulled into here to turn around. The owner got in his car and started following us and followed for quite a while and tried to trap our car. They're crazy.”

Perceived understaffing and declining quality

“The more they expand the worse they get. They don't have enough workers to tend the expansion....”

Strong customer dissatisfaction about billing

“I feel like i just got robbed at the desk when i picked my dog up.”

Unexpected or insufficiently explained boarding charges(3 mentions)

“I wish we had requested an estimate. It was pricy for two nights and only one full day.”

Full-day billing around closure or pickup/drop-off windows(2 mentions)

“Not happy getting charged a full day for the 4 hours you were closed.”

Illness exposure concern

“Unfortunately my dog got kennel cough on his very first visit.”

Promised photos not received

“They told us they would send photos of our dog on his visit but that didn’t happen.”

Perceived staffing and service decline during expansion

“They don't have enough workers to tend the expansion.... Unless you get the higher price packages”