Dog Days

Reported illness, veterinary treatment, and an injury after boarding

“Boarded 2 dogs for 11 days- upon return both had to go to vet- one of them emergency vet- both had infections one of them kennel cough but their not responsible nor for the wound one of them received there.”

Reported paw injuries following ball play despite a stated sensitivity

“Limping bleeding paws.”

Reported failure to manage an elderly dog's toileting needs

“When I returned to pick him up his blanket and bed were filled with urine.”

Reported lack of promised or expected activity during boarding

“they did not take him to a single play group, so basically he sat in a kennel for 4 days”

Reported billing instruction failure

“They charged my mom for the boarding anyway, even after verifying my card info with me at drop off.”

Reported owner conduct concern

“The owner was rude, disrespectful, and arrogant.”

Injuries, illness, or health concerns after care(4 mentions)

“Boarded 2 dogs for 11 days- upon return both had to go to vet- one of them emergency vet- both had infections one of them kennel cough but their not responsible nor for the wound one of them received there.”

Communication and policy clarity(3 mentions)

“This business does not communicate policies well”

Staffing levels(2 mentions)

“Not enough staff”

Insufficient play or supervision(2 mentions)

“they did not take him to a single play group, so basically he sat in a kennel for 4 days”

Unexpected charges or billing issues(2 mentions)

“Disappointed that I was charged extra at the last minute for boarding.”