Dog Planet Grooming & Daycare Astoria/NY
27-18 30th Ave., Astoria, NY 11102
Overview
Dog Planet NY is a pet care facility in Astoria, NY offering cat and dog boarding, doggy daycare, grooming, and retail services. They provide 24-hour supervision with temperature-controlled rooms, daily enrichment and exercise for daycare, and free baths for stays over 10 days. The facility requires vaccinations including Rabies, Bordetella, Parovirus, Parainfluenza, and Canine Distemper.
Amenities & Policies
Required vaccinations: Rabies, Bordetella, Parovirus, Parainfluenza, Canine Distemper
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
117 reviews analyzedDog Planet Grooming & Daycare has a highly polarized reputation with roughly 70% 5-star reviews praising the staff's genuine love for dogs, excellent grooming results, and clean facility, particularly highlighting owner Claudia's friendliness. However, there are serious safety concerns with multiple reports of injuries during grooming (ear cuts, bleeding paws), allegations of rough handling, and one incident of a dog left alone in the dark. Recurring complaints include haircuts being cut shorter than requested, excessive wait times (3-5 hours), and communication issues. The owner responds professionally to most reviews but occasionally deflects criticism by questioning review authenticity. While many loyal repeat customers exist, the safety issues represent significant red flags for potential clients.
People love
Staff shoutouts
Worth noting
Ear injuries/cuts during grooming
“they had sliced off a piece of skin from her ear”
Physical abuse allegations
“They hit the dogs here DO NOT TAKE THEM HERE”
Dog injured during grooming (cuts, bleeding)
“they injured him in two places on one of his paws”
Dog left alone in facility after hours
“There is a dog left alone, shaking in the store at 10 PM with the lights out”
Boarding neglect/abuse
“They abuse dogs and the owner takes no accountability”
Dog suffered hearing loss after grooming
“my dog literally came back home with almost complete hearing loss after his grooming”
Haircuts too short/uneven when specifically instructed otherwise(5 mentions)
“I specifically told her that I did not want their haircuts to be close to their skin”
Excessive wait times (3-5+ hours)(7 mentions)
“I didn't get my dog back until 5 hours later”
Ear infections/injuries after grooming(5 mentions)
“my dog came back with an ear infection”
Poor communication/ignored calls(4 mentions)
“I called them constantly to find out what happened and no response from them”
Pricing transparency issues(3 mentions)
“I paid a LOT more than what I originally thought I was going to spend”
At a Glance
Pricing
Contact facility for pricing
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Astoria
Canino - Dog Daycare in Astoria
Astoria, NY
From $80/night
View DetailsBB's PLAYHOUSE
Astoria, NY
From $62.5/night
View Details