Dog Ranch

Reported injury or lameness after boarding

“My dog came home limping”

Reported illness exposure and lack of notification

“They had kennel cough there and didn't let us know.Dog was sick when we picked him up”

Reported tick or pest infestation

“they have some sort of infestation ticks and what not.”

Alleged reservation failure and dishonesty

“Owner is incompetent and never took reservation. She lied about it and screwed us over.”

Reported dismissive response to customer concerns

“She did not seem to care and brushed off all my concerns.”

Staff reportedly too busy to provide requested snacks

“they were "just to busy to do that"”

Cash-or-check-only payment policy(3 mentions)

“Also, did not find out until drop off that they only accept cash or check. No mention of this on the website.”

Communication and disclosure gaps(2 mentions)

“there was an overall lack of communication from booking to our day stay to drop off.”

Inadequate grooming or cleanliness at pickup(2 mentions)

“Our one dog had feces stuck all to her tail”

Socialization expectations or follow-through(2 mentions)

“We then requested again that she get the chances to socialize and they said yes if she no longer was growling or showing her teeth.”

Feeding or care instructions not followed(2 mentions)

“Most of his food came back home to us.”