Muskegon facilities
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Dog Star Ranch

4200 Whitehall Rd, Muskegon, MI 49445

4.6
239 Google reviews
Outdoor yardPool / water playSmall dog areaAccepts puppiesMedication adminGroomingOvernight potty breaksOnline booking

Overview

Dog Star Ranch is a 48-acre dog boarding and daycare facility in Muskegon, MI offering three boarding room types (Cabin $57, Loft $78, Bungalow $99/night), standard daycare ($42) and premium enrichment daycare ($62), full-service grooming, and 40 acres of off-leash dog parks with membership options. They require a First Day Evaluation and temperament test, administer medication, and offer specialized packages for puppies, seniors, and dogs needing extra care.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHLPP

Policies & Details

Hours & Billing

Drop-off hours:6am-4pm
Pick-up hours:9am-7pm
Checkout time:4pm
Late pick-up fee:Half day charge
Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:One night charge for same-day cancellations; 50% of reservation if cancelled after 15-day window during holidays

Care & Play

Group play
Solo play
Daily updatesPaid
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet cost:Owner

Extras

Senior dog accommodations

What Reviews Say

238 reviews analyzed

Dog Star Ranch is highly regarded for its expansive 48-acre facility featuring nature trails and swimming ponds, which consistently results in 'tired and happy' dogs. While the majority of clients praise the attentive staff and grooming services, there are significant polarized views regarding the owner's strict adherence to pricing policies and limited operating hours. A few high-severity red flags regarding pet safety and health communication exist, though they are statistically rare compared to the high volume of long-term repeat customers.

Dog happiness
5.0
Cleanliness
5.0
Facility
4.9
Staff
4.8
Communication
4.2
Safety
4.1
Value
4.0
Drop-off / pickup
3.2

People love

Large Outdoor Space/Acreage(15)Tired/Happy Dogs(12)Facebook Photo Updates(8)

Staff shoutouts

Paige(3 mentions)Tyler(3 mentions)Diane

Worth noting

Severe dental injury/Neglect

He had been doing so much chewing on the galvanized fencing... that two of his lower teeth were cracked and had to be removed.

Lost dog incident

They lost my sister's dog and the poor thing is still missing.

Disease outbreak management

One of our dogs contracted kennel cough... instead of contacting us they took it upon themselves to 'treat' it with yogurt and honey.

Strict/Expensive Pricing Policies(6 mentions)

Expect a very policy driven experience and no flexibility if it means a financial hit for Dog Star Ranch.

Inconvenient Pick-up/Drop-off Hours(5 mentions)

The one complaint I have of the Ranch is the drop off/pick-up hours... they don't do pick up on Sunday, so there is an extra charge.

Lack of Photos(2 mentions)

there are never any pictures of our dogs on their Facebook page like all the other dogs.

Owner replies to 94% of reviewswarm tone14 repeat customers

Top Rated

4.6 stars from 239+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 239 reviews.

At a Glance

Google rating
4.6/ 5
Review score
4.4/ 5
Amenities8 of 14
Reviews239
Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Boarding

$57–$99/night

Daycare

$42–$62/day

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