DogDayz

Dog died from internal bleeding after being bitten by larger dog in play area

“They put my small breed dog in with bigger dogs. A bigger dog bit my dog; resulting in my dog dying from internal bleeding.”

Elderly dog (16 year old) returned in critical condition, nearly died

“Max was a healthy 16 year old when he was dropped off... He could not hardly walk and two days later he still cannot hardly walk... At this point, we are not sure he will survive.”

Dog returned with torn paw pad, not informed of injury

“When picking my up dog Zeus the next morning he was limping... his paw pad was torn / peeled back... Obviously was not made aware of this by the staff.”

Dogs covered in hardened urine and feces, left in kennels without outdoor access

“They were just left in their kennels... both of our dogs were sick, one was vomiting and both were coughing with dry noses... they both smelled very strong of dirty air and urine.”

Dogs contracting kennel cough/illnesses at facility

“Shortly after getting home we noticed they were coughing and hacking... she said that they had been having cases of kennel cough.”

Dogs returning smelling of urine(8 mentions)

“My dogs who are generally well behaved acted insane after they returned. My one dog looks visibly skinnier. They were supposed to be groomed this did not happen.”

Lack of communication about incidents/health issues(6 mentions)

“I should be told if my dog has issues so I can figure out if there is something wrong with him or if I need to let future groomers know.”

Staff turnover and inconsistent service(4 mentions)

“There has been lots of turnover regarding employees in the past few months and now I get zero feedback when asked about his behavior or how his day was.”

Webcams not working/promised features unavailable(4 mentions)

“When we booked our boarding dates, no one informed us that the webcam was down.”

Grooming quality issues(3 mentions)

“I honestly don't think he was groomed. He has one paw that was weirdly and haphazardly shaved.”