Downers Grove facilities
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Doggie Depot Inc

421 Maple Ave, Downers Grove, IL 60515

4.9
164 Google reviews
Outdoor yardGroomingClimate controlled

Overview

Doggie Depot Inc is a highly-rated (4.9 stars) dog boarding and daycare facility with three locations in Downers Grove, IL. They offer both daycare and boarding services with multiple play groups, outdoor yards, and various lodging options including individual crates and hotel suites. The main location operates 7 days per week and houses both daycare and boarding dogs, while other locations offer daycare-only services.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play

What Reviews Say

161 reviews analyzed

Doggie Depot Inc receives overwhelmingly positive reviews with 94% 5-star ratings. The facility is praised for its clean environment, genuinely caring staff who know dogs by name, excellent communication with daily photo updates, and owners Brian and Colleen who are frequently mentioned as being hands-on and dog-loving. Dogs are described as excited to arrive and coming home tired and happy. Two notable concerns emerge: a review describing unsafe practices (bones given to dogs in group setting) and lack of transparency about an incident, plus one complaint about inflexible policies. The owner responded defensively to a negative review. Despite these issues, the vast majority of customers are highly satisfied and many have been bringing their dogs for years.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
5.0
Communication
5.0
Value
4.5
Drop-off / pickup
4.5
Safety
4.0

People love

Staff genuinely loves dogs and treats them like family(80)Clean, well-maintained facility(25)Dogs love going there - excited upon arrival, tired after(45)Excellent communication and daily updates/photos(20)Owners Brian and Colleen are wonderful(15)Staff knows dogs by name(15)Great with dogs with medical needs/special requirements(5)

Staff shoutouts

Brian(7 mentions)Colleen(6 mentions)Nora(2 mentions)TannerVanessaJakeKimberly

Worth noting

Safety concern: bones given to dogs in group setting, potential for resource guarding and injury

Additionally, we learned that the staff tosses out bones for the dogs to share. This practice is not only unsafe but also irresponsible. Dogs can resource guard, and introducing high-value items like bones into a group setting is a recipe for conflict and injury.

Lack of transparency about dog incidents - no video footage available when dog was dismissed for aggression

Our dog was recently dismissed from the daycare for 'aggression,' but when my husband and I asked for more details about the incident, we were told there was no video footage available—despite the fact that there are cameras set up throughout the facility.

No overnight staff presence at facility

I also dislike that they do not keep someone on staff overnight, I would prefer they have 24 hr care

Inflexible enrollment policies

Do not waste your time filling out paperwork here if you want a flexible daycare that works with those employed in the city.

Front office can be tense/unfriendly

The staff seem to deeply care for the dogs, but the front office comes across as very tense and unfriendly.

Lengthy signup process

Signing up can be a pain but you can only be so mad that they're picky about who gets to be let loose with your dog.

Owner replies to 1% of reviewsdefensive tone25 repeat customers

Top Rated

4.9 stars from 164+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 164 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.8/ 5
Amenities3 of 14
Reviews164
Repeat customersNumber of reviews that mention returning or being a regular customer.25

Pricing

Contact facility for pricing

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