Doggy Come Play: Boarding

Dog injured (cut on head from fence) during boarding - no immediate communication to owner

“Our dog panicked the first day, first train, they said she ran hard into the chain link fence and cut a big gash on her head. So, they said she couldn't be in the yard playing with dogs, they had to keep her in her own run. My main complaint... they didn't communicate any of this.”

Dog returned with raw, bleeding paw pads multiple times

“She always came home with at least one paw pad rubbed raw. And when I say that I mean pink and bleeding.”

Train tracks adjacent to play yard causing distress for noise-sensitive dogs

“Our dog is TERRIFIED of trains- be warned- if your dog doesn't like trains or loud noise, the tracks are about 20 ft from the dog play yard.”

Cash/check only payment - no credit cards(3 mentions)

“I do wish they would accept credit cards instead of cash or check, especially since you can then pay by credit card at the daycare building.”

Communication gaps - issues not proactively reported to owners(2 mentions)

“My main complaint- as we had no idea the train would be an issue- is they didn't communicate any of this. We assumed our dog was happy while we were away.”

Staff demeanor at drop-off could be warmer

“wish though that owners seemed happier when bringing my beloved family members to stay for a few days rather than looking like I just brought them more work.”