DogPhoria

Bite incident with significant injury and medical costs

“My poor dog was calm all evening but mostly is seemed like she was worn out and in pain... her ear was bit all the way through! We ended up paying around $1,000 in vet bills.”

Undisclosed isolation/time-out for extended period

“our dog... was put in 'time out' and isolated for the entire WEEK we were on vacation. I’m still not sure what he did to warrant this, but we were not told he was in isolation.”

Lack of follow-up/Communication on incidents(2 mentions)

“Robyn never followed up with us at all which I would have expected even without the follow up information.”

Re-evaluation fees

“we didn't use them for just over a year and they asked that our dog get 're-evaluated' along with a fee.”